Agent Overview

An overview of Spara's AI agents and their shared capabilities.

An agent is an AI that can engage in a conversation and/or do work. Spara enables you to leverage multiple multi-channel agents that work together to engage your buyers and push them through your funnel.

Spara's agent types are:

• Chat Agents — website chat widgets (Navigator, Smartbar, Fullscreen)

• Email Agents — automated email replies and outreach

• Voice Agents — inbound and outbound AI phone calls

• Text Agents — SMS conversations

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Agent capabilities

Every agent is configured through the Agent Editor — a split-screen interface with the prompt on the left and the testing/AI panel on the right. The capabilities available to each agent type are summarized below.

Capability	Chat	Email	Voice	Text
AI Instructions	✅	✅	✅	✅
Abilities (tools)	✅	—	✅	—
Testing	✅	✅	✅	✅
Simulations	✅	—	✅	—
Ask Spara AI	✅	—	✅	—
A/B Testing	✅	—	—	—

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Shared behaviors

All agents share the following:

• Knowledge — Agents draw on your Knowledge base (scraped webpages, uploaded documents, key questions) to answer factual questions. You control what's included and how frequently it's refreshed.

• Analytics — Every agent automatically tracks its conversion metrics in Analytics. No setup required.

• Drafts and publishing — Edits create a draft. Leads interact only with the published version. Test drafts before publishing via the Testing interface.

• Starting criteria — Each agent has conditions that determine when it activates. A chat agent might activate only on specific pages; a voice agent is attached to a phone number.