Configuring Channels

The building blocks shared by every channel: instructions, abilities, testing, and the draft-and-publish lifecycle.

Every Channels, whether Chat, Email, Phone, SMS, or Product Demo, is built and run the same way. You write its instructions, give it abilities, test a draft, and publish when it's ready. The pages here cover those shared building blocks once, so each channel page can focus on what's specific to its channel.

Every channel is built in the same split-screen editor: instructions on the left, testing on the right.

Building block	What it does
AI Instructions	The natural-language prompt that defines how the channel behaves.
Abilities	Tools the channel can use mid-conversation (calendar, transfer, media, and more).
Testing	A built-in interface and automated Simulations to validate a draft.
Ask Spara AI	An assistant that analyzes and rewrites your instructions.
Saving & Publishing	A private draft and a single live version per channel.
A/B Testing	Duplicate a channel into variants and split traffic to optimize conversion.

Not every channel supports every ability. Chat and Phone have the richest toolsets, while Email and SMS operate on text alone. Each channel page covers what's specific to that channel.

The lifecycle

The same loop applies to every channel:

1. Write its AI Instructions and configure its Abilities.
2. Test the draft in the built-in interface or with automated Testing, using Ask Spara AI to diagnose and refine.
3. Publish when you're satisfied. See Saving & Publishing. Leads only ever interact with the published version.
4. Optimize by running an A/B Testing between variants.

Knowledge and analytics

Two more things are shared by every channel, with no per-channel setup required:

• Knowledge: channels draw on your Knowledge base (scraped webpages, uploaded documents, key questions) to answer factual questions about your product.
• Analytics: every channel automatically tracks its conversion metrics in Analytics.