# Call Phone Step

The **Call Phone** step initiates an outgoing call to a lead's phone number using one of your Voice agents.

<figure><img src="/files/aWJa5sY4dYcP9cB7pH89" alt=""><figcaption><p>The Call Phone step configuration panel.</p></figcaption></figure>

## Configuration

### Voice Agent

Select which Voice agent places the call. If your organization has a default Voice agent configured, it will be pre-selected.

The agent's persona, instructions, and tools are managed on the Voice agent itself — not here. A summary of the selected agent is shown in the step configuration for reference.

### Outgoing Number

Select which of your provisioned phone numbers to call from. This is the number the lead will see on their caller ID.

## Tips

{% hint style="info" %}
**Best practice: pair with a Wait step.** Place a **Wait** step before **Call Phone** to give the lead time to complete an action before calling. For example: wait 30 minutes after a form submission before calling.
{% endhint %}

{% hint style="warning" %}
**Missing phone number.** If a lead has no phone number on record, this step is skipped and the workflow continues to the next step.
{% endhint %}

{% hint style="warning" %}
**Do Not Call.** If the lead has opted out of calls, this step is skipped and the workflow continues to the next step. See [Voice Agents — Do Not Call](https://github.com/spara-ai/spara-app/blob/gitbook/agents/voice-agents/README.md#do-not-call).
{% endhint %}

{% hint style="warning" %}
**Outgoing calls only.** Workflows initiate outgoing calls. Incoming call handling is configured directly on the Voice agent, not in workflows.
{% endhint %}


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