# Send Text Step

The **Send Text** step sends an SMS message to a lead's phone number.

<figure><img src="/files/gL4TW0W6d32FOaZjGJUF" alt=""><figcaption><p>The Send Text step configuration panel.</p></figcaption></figure>

## Configuration

### Message Body

Write the SMS content in the message body field. The body supports variables — use the **Insert menu** (⚡) to browse available lead data fields.

Keep messages concise. SMS best practices recommend staying under 160 characters to avoid message splitting.

### From Number

The outgoing phone number is configured on the text agent's **Configuration** tab. It is shown read-only in this step. To change it, open the text agent settings — a link is shown at the bottom of this step's configuration panel.

## Tips

{% hint style="info" %}
**Opt-out compliance.** Ensure your SMS program complies with applicable regulations (TCPA, GDPR, etc.). Leads should have opted in to receive SMS messages from your organization.
{% endhint %}

{% hint style="warning" %}
**Missing phone number.** If a lead has no phone number on record, this step is skipped and the workflow continues to the next step.
{% endhint %}


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```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.