Knowledge

How to train Spara agents on your company's knowledge base.

Spara agents are trained on your company's knowledge base — product information, marketing content, and key talking points. The Knowledge page is where you manage all of the sources your agents use to answer lead questions accurately.

The Knowledge page showing indexed webpages and documents.

Knowledge is different from your agent's prompt. The prompt defines how the agent behaves; knowledge defines what the agent knows.

Knowledge Sources

Webpages

Spara indexes your publicly available marketing website, including multiple subdomains (e.g., your product documentation site). This is where agents learn the bulk of information about your company.

The Webpages tab shows a domain hierarchy of all indexed pages. You can:

• Toggle training — Enable or disable individual pages or entire domains
• Search — Find specific pages by URL or content
• Review content — View what Spara has indexed from each page

How a page is built affects how much of it Spara can read. If your web team wants to make pages easier for agents to read accurately, see https://docs.spara.com/developers/optimizing-your-webpages-for-spara-scraping.

Documents

Upload files for Spara to learn from. Supported formats:

• PDF
• DOCX
• Markdown

Maximum file size is 25MB. Documents can be uploaded via drag-and-drop or file picker.

Each document can be set to For training (active) or Archived (excluded from agent knowledge). Use filters to find documents by file type, status, or last updated date.

Spara also supports syncing documents from external platforms:

• Google Drive

• Confluence

• Notion

• Sharepoint

How Agents Use Knowledge

When a lead asks a question, Spara searches across all enabled knowledge sources — webpages and documents — to find relevant information. The agent then incorporates that information into its response, following the tone and rules defined in its prompt.

Knowledge is shared across all agents in your organization. Any change to your knowledge base takes effect immediately for all agents.

FAQ

How often are webpages re-indexed?

Spara periodically re-crawls your website to keep the knowledge base current. If you need an immediate refresh after a website update, contact your Spara representative.

Can I see what the agent knows about a topic?

Test your agents on the Testing page to verify responses in real time.

What if I upload conflicting information?

Spara uses the most recently updated information. If you notice conflicting answers, review your knowledge sources and update or archive the outdated one.