> For the complete documentation index, see [llms.txt](https://docs.spara.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spara.com/solutions-engineer/help/faq.md). # FAQ The questions reps ask first about Samantha, with short answers. ### Can customers use Samantha? Not yet. Her pages in the app are open to Spara staff only. ### What do I say to get her to answer? Her wake phrase, then the question: "Hey Samantha, can you take that one?" She answers what's meant for her, and a follow-up to her last answer, then goes quiet again. To skip the wake phrase for a whole call, send her with **Sales Engineer leads the call** on, or click **Turn on** on her [Live session screen](/solutions-engineer/in-the-meeting/live-session-screen.md). Her wake phrase is set on her agent; see [Set up Samantha](/solutions-engineer/getting-started/set-up-samantha.md). ### Why didn't she join? Check **Recent meetings** on [**Dispatch**](https://app.spara.co/meeting-agents). **Waiting to be admitted** means the host needs to let her in. **Failed** shows the reason next to the status. Check the meeting link, then send her again. ### How do I get her out of the call? Click **Leave** next to her in **Recent meetings**, or **Leave meeting** on her live session screen. She also leaves on her own about two minutes after the last person leaves. ### Does editing her agent change a call that's already running? No. She keeps the version she was sent with. Publish your changes, then send her again. ### Why don't I see the voice or screenshare controls? They show only for a Samantha who speaks, while she's in the call. Visuals and AI demos also need at least one product demo picked when you sent her. ### Why are the buttons greyed out? The screen isn't connected to the call right now. They come back once **Connecting…** or **Reconnecting…** clears. ### Does Leave meeting remove the AI Prospect too? No. It removes only Samantha. Remove the AI Prospect with its own **Leave** under **Recent meetings**. ### Can people in the meeting see my screen in Spara? No. The cards, transcript and controls are only on your live session screen. The meeting sees and hears only what Samantha says and shares. See [What the meeting sees](/solutions-engineer/in-the-meeting/what-the-meeting-sees.md). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.spara.com/solutions-engineer/help/faq.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.